If you wish to purchase any product or service available through the Service ("Purchase"), you may be asked to provide certain information relevant to your Purchase, including but not limited to, your credit or debit card number, expiration date your card, your billing address, and your shipping information. You represent and warrant that (i) you have the legal right to use any card or other method of payment in connection with any Purchase; and that (ii) the information you provide to us is true, correct and complete.
We reserve the right to reject or cancel your order at any time for reasons including, but not limited to: product or service availability, errors in product or service description or pricing, error in your order, or other reasons.
We reserve the right to refuse or cancel your order if fraud or an unauthorized or illegal transaction is suspected.
4. Contests, raffles and promotions
Standard order: Estimated delivery time is 7 business days.
Custom order: the estimated delivery time is 30 calendar days.
Delivery times are merely estimates and we are not responsible for any variation in delivery time or inconvenience caused by any variation in delivery time.
The address indicated by the client must be correct and the claimant is responsible for the accuracy and authenticity of the data. The billing address does not have to match the shipping address. Our carrier may contact you by email or SMS to inform you of any aspect or update regarding the delivery of your order.
We issue refunds for Contracts within 30 days from the day the Contract is shipped.
Full refunds are made only when the product is defective or faulty.
One of our values is sustainability. Please make sure that you are ordering a product with the size, color and model that you want. In cases where a return for change or withdrawal is necessary, the refund will be equivalent to the price of the Contract less the delivery and return shipping costs. The delivery shipping price corresponds to the order invoice for Europe (except Spain). In the case of Spain it will be:
- Spain: €0 (taxes included) for the peninsula and €1.58 (taxes included) for the Balearic Islands.
In the event of an order being returned, the customer will be responsible for the return shipping costs. These expenses are:
- Spain: €5.36 (taxes included) for the peninsula and €6.41 (taxes included) for the Balearic Islands.
- Portugal: €7.38 (taxes included) for the peninsula and €8.35 (taxes included) for the Azores and Madeira islands.
- Rest of the EU: €8.35 (taxes included)
The refund will be made by the same means of payment with which it was paid. However, we may withhold reimbursement until we have received the merchandise.
7. Returns and cancellations
Returns are possible within 30 days from the day the Contract was sent. To request a return you must contact us via email (firstname.lastname@example.org) or the form (https://greenerwear.eu/contact-us/) indicating your order number. We will reply to you as soon as possible.
In case you need an exchange for another size, color or model; you must request the return of your current product and ask for another one. All returned products must be properly packaged by the customer.
Order cancellation is only possible if the order has not yet been shipped.
8. Guarantee of the products purchased
The guarantee offered is that established in Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users.